![]() In the event of downgrading, the carrier must reimburse the passenger within seven days as follows: (i) 30% of the ticket price for flights of 1 500 km or less, (ii) 50% for flights of between 1 500 and 3 500 km and intra-EU flights of more than 1 500 km, and (iii) 75% for flights of over 3 500 km.The carrier may not demand any extra payment when it upgrades a passenger. ![]() In the event of a delay longer than three hours, passengers should be offered reimbursement within seven days (and, if necessary, a free flight to the initial point of departure) and compensation as in the event of cancellation.Assistance (meal, telephone calls and accommodation, if necessary).ĭelays of at least two hours for flights of 1 500 km or less, at least three hours for flights of between 1 500 and 3 500 km and intra-EU flights of more than 1 500 km, and at least four hours for flights over 3 500 km: Immediate compensation, as in the case of denied boarding, unless the passenger was notified in advance of the flight’s cancellation or there are extraordinary circumstances.A choice between (i) being reimbursed within seven days (and, if necessary, a free flight to the initial point of departure) or (ii) being rerouted or continuing their journey as soon as possible or (iii) at a mutually agreed later date.Passengers who cannot board must be offered: (i) assistance (meal, telephone calls and accommodation if necessary), (ii) the choice between either being reimbursed within seven days (and, if necessary, a free flight to the initial point of departure) or being rerouted or continuing their journey as soon as possible, or at a mutually agreed later date, and (iii) an immediate predetermined sum in compensation as follows:įlights 1 500-3 500 km Flights EU ≥ 1 500 kmĮUR 250 (EUR 125 if rerouted and arriving less than two hours late)ĮUR 400 (EUR 200 if rerouted and arriving less than three hours late)ĮUR 600 (EUR 300 if rerouted and arriving less than four hours late).The carrier must first call for volunteers, who are offered: (i) a freely negotiated sum in compensation, and (ii) the choice between either being reimbursed within seven days (and, if necessary, a free flight to the initial point of departure) or being rerouted or continuing their journey as soon as possible, or at a mutually agreed later date.Regulation (EC) No 261/2004 has been the cause of numerous disputes and has been clarified in a series of rulings. In the event of cancellation or significant delay, the rules also provide for mandatory compensation and assistance schemes specific to each mode of transport.Īir transport: Regulations (EC) No 261/2004 and (EC) No 1107/2006 The rules lay down a set of basic rights common to all modes of transport, such as non-discrimination, special protection for reduced-mobility passengers, traveller information, national enforcement bodies and arrangements for handling complaints. The Court of Justice of the European Union plays a leading role in interpreting the rules. However, they are proving difficult to apply, leading to frequent court cases. ![]() These rules build on previous legislation on the protection of consumers and package holidays and on the applicable international conventions, the Charter of Fundamental Rights and the relevant national provisions. The EU has over time adopted a body of rules designed to protect passengers, irrespective of the mode of transport they use. ObjectivesĮU legislation on passenger rights seeks to ensure that passengers enjoy a harmonised minimum level of protection, irrespective of the mode of transport used, with a view to facilitating mobility and encouraging the use of public transport. Legal basisĪrticles 91(1) and 100(2) of the Treaty on the Functioning of the European Union (TFEU). A wide range of derogations may be granted for rail and road transport services, however, and court actions challenging the application of the rules are still common. The rules also provide for compensation schemes. Common rules have been drawn up to ensure that passengers receive at least a minimum level of assistance in the event of serious delays to or cancellation of their journey, irrespective of the mode of transport used, and, in particular, to protect more vulnerable travellers.
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